Privacy Policy

1. Introduction

SkillSyncNL helps clients discover professionals, view service and profile information, send inquiries, and discuss possible projects or work opportunities. The information needed depends on how you use the platform—for example, whether you create an account, publish a professional profile, submit a work request, or contact another user.

2. Information You Provide

Depending on the feature you use, we may receive:

• name and email address;
• phone number, if you choose to provide it or the feature requires it;
• account and sign-in information;
• professional information such as skills, experience, service categories, availability, location descriptions, profile text, portfolio material, and documents you upload;
• work-request and project information such as the requested service, description, budget, timing, and related files; and
• messages, support requests, feedback, reports, and other information you choose to send.

Please do not submit information that the platform does not ask for or that is not needed for your intended use.

3. Information Published on Profiles and Listings

Some professional profile and service information is intended to be visible to other users or visitors so they can evaluate whether to make contact. This may include a professional’s name, profile description, skills, service categories, experience, availability, portfolio material, and other information the professional chooses to publish.

Do not publish private contact details, identity documents, financial information, passwords, or another person’s information in a public profile or listing. Information that you publish may be copied, saved, or shared by people who can view it.

4. Limited Technical Information

When you visit or use an online service, the hosting or security systems supporting it may receive limited technical information such as browser or device characteristics, IP address, timestamps, request information, and security or error logs. The exact information depends on the live configuration of the website and its infrastructure.

We do not intend this policy to claim that SkillSyncNL collects precise location, biometric data, payment-card information, or other sensitive information unless a feature specifically asks for it and the relevant notice explains it.

5. How We Use Information

We may use information to:

• create and maintain accounts and profiles;
• display professional and service information as the user chooses to publish it;
• help clients and professionals discover one another and communicate;
• support work requests, inquiries, moderation, and user support;
• send service messages, account notices, and security updates;
• maintain platform security, prevent abuse, investigate reports, and enforce our Terms;
• operate, troubleshoot, improve, and develop the platform; and
• comply with applicable law, legal process, and lawful requests.

6. Communications Between Users

If you contact a professional or client through SkillSyncNL, the information in that communication may be processed to deliver, store, secure, moderate, and support the communication feature. The other user may also retain information you send them.

SkillSyncNL does not become a party to a service agreement because users communicate through the platform. Use care when sharing personal details, files, access credentials, or payment instructions.

7. Sharing and Disclosure

We may share information:

• with other users when you choose to publish a profile, listing, work request, or communication to them;
• with people or organisations you ask us to involve;
• with service providers that help host, secure, store, maintain, communicate through, or support the platform, limited to what they need for their role;
• when needed to protect users, the public, SkillSyncNL, or the integrity of the platform;
• in connection with a corporate transaction, restructuring, or transfer of platform operations, subject to appropriate protections; or
• when required or permitted by law, court order, legal process, or a lawful government request.

For direct UPI, a professional’s UPI ID or QR code and the agreed amount are shown to the customer to help initiate payment. The transfer is completed through the users’ UPI apps and banks; SkillSyncNL does not receive bank credentials or independently verify the transfer. We may process payment claims or receipt confirmations that users submit through the platform.

SkillSyncNL does not sell personal information as a business practice.

8. Service and Technology Providers

SkillSyncNL may rely on third-party hosting, database, storage, authentication, communications, security, or other technology providers to operate the platform. Communications providers may receive phone numbers only as needed to connect eligible masked calls without revealing the participants’ real numbers to each other. Providers may process information only as needed to provide their service, subject to their own terms and privacy practices.

9. Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to comply with applicable Indian law or another applicable legal obligation, respond to legal process, investigate suspected unlawful conduct, protect rights and safety, or establish or defend a legal claim.

Where the Digital Personal Data Protection Act, 2023 and applicable rules apply to SkillSyncNL’s processing, we intend to maintain notices, consent or other lawful grounds, user-rights processes, security measures, and grievance handling appropriate to those requirements. The exact obligations and effective dates may depend on the feature, the user, and the law in force at the relevant time.

10. Data Security

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No online system can be guaranteed completely secure. Please choose a strong password where applicable and contact us promptly if you suspect unauthorised account activity.

11. Data Retention

We retain information for as long as reasonably needed for the purposes described in this Policy, including to provide the platform, maintain records, handle support or disputes, prevent abuse, meet legal obligations, and protect our rights. Retention periods vary by the type of information and the reason it was collected.

12. Your Rights and Choices

Depending on applicable law and the platform feature, you may ask us to:

• confirm or provide access to personal information we hold about you;
• correct inaccurate or incomplete information;
• delete or stop using information where there is no continuing legal or operational reason to retain it;
• withdraw consent where processing relies on consent;
• stop certain optional communications; and
• address a complaint about our handling of information.

Some requests may be limited by law, another person’s rights, security needs, or the need to keep a record of a transaction, report, or dispute.

13. Account Deletion or Deactivation

You may request account deletion or deactivation by contacting skillsyncnl@gmail.com. We remove or anonymise personal profile information where practical, but may retain limited booking, payment, dispute, security, or audit records where required or reasonably needed. Historical records may show “Deleted Professional” or a similar non-identifying label.

14. Cookies and Similar Technologies

The website may use cookies, local storage, session technologies, or similar mechanisms that are necessary for sign-in, security, preferences, or basic operation. If optional analytics, advertising, or other non-essential technologies are introduced, we will provide the notices and choices required by applicable law before using them where required.

Browser settings can usually limit or remove cookies, but some platform functions may not work correctly afterward.

15. Third-Party Links and Services

SkillSyncNL may link to websites, services, login options, or content operated by others. Those services have their own terms and privacy practices. Review them before sharing information. SkillSyncNL is not responsible for the privacy or security practices of an independent third party.

16. Children’s Privacy

SkillSyncNL is not intended for people who are not legally able to use the platform under applicable law. We do not knowingly request personal information from children in violation of applicable requirements. If you believe a child has provided information improperly, contact us so we can review the request.

17. Changes to This Privacy Policy

We may update this Policy as the platform, law, or data practices change. We will post the revised version on this page and update the date above. Where required, we will provide additional notice or obtain consent. Your continued use after an update means the revised Policy applies to future use, subject to applicable law.

18. Contact

For privacy questions, rights requests, deletion requests, or complaints, contact skillsyncnl@gmail.com. Please describe your request clearly and include enough information for us to respond safely.